Original Xiaomi SU7 Ultra owners get compensation： What is the sincerity of 5000 points plus car washing machine after canceling OTA？

Recently, a news in the field has aroused widespread concern. It is reported that some owners of Xiaomi models found a new function called "lap time assessment in ranking mode" when receiving the update of Xiaomi HyperOS system. This function claims that if the owner can achieve the officially recommended lap time on the designated track, he can unlock the ranking mode.

This news quickly fermented on the Internet, which triggered heated discussions and doubts among car owners. However, the situation quickly reversed, and many car owners confirmed that Xiaomi had cancelled this OTA update.

In the face of this storm, Xiaomi officially responded quickly. They said that the company has always been committed to establishing good relations with users and attaches great importance to users’ feedback and interests. In the future, before OTA push, we will strengthen communication and forecast with users to ensure the transparency of information and users’ right to know.

According to a car owner of Xiaomi SU7 Ultra, Xiaomi’s sales staff has contacted him actively, apologizing for the incident and offering a car wash machine and points as compensation. The owner said that although the track mode is not used frequently for him personally, he still appreciates Xiaomi’s positive response and compensation measures.

"I think Xiaomi’s handling of this incident is very sincere," the owner said. "They plan to launch a new version of the car machine within 4-6 weeks, and provide 5000 points and car washing machines as compensation for the owners who are locked in power. You can also enjoy the service of free pick-up and delivery of cars to upgrade new cars. "

This incident not only tested Xiaomi’s crisis handling ability in dealing with emergencies, but also highlighted the importance of user feedback to enterprises again. Xiaomi’s quick response and positive compensation measures have undoubtedly alleviated the dissatisfaction of car owners to some extent.

However, different car owners have different views on this incident. Some car owners think that Xiaomi’s compensation measures are sincere enough, while others hope that Xiaomi can pay more attention to the actual needs and experiences of users in future product updates.