Steel Dragon Sailing in China —— Railway Hub for Long Holiday Inventory
During the Mid-Autumn National Day holiday in 2023, the national railways sent a total of 195 million passengers, with an average of 16.247 million passengers per day. Among them, on September 29, the national railway sent 20.098 million passengers, a record high in single-day passenger traffic, and it was also the first time in history that the single-day passenger traffic of railways exceeded 20 million passengers. Local railway departments plan and organize in advance, actively coordinate and dispatch, improve service standards, and strengthen road-land linkage, thus maintaining the stability of transportation order and ensuring passengers’ safe and orderly travel.
Wuhan station: the peak passenger flow is orderly.
Wuhan Station is the hub station of national high-speed rail trunk lines such as Beijing-Guangzhou high-speed rail, Wujiu passenger dedicated line, Hanshi high-speed rail and Shanghai-Hanrong express passenger passage, and also the starting station of rail transit in Wuhan city circle such as Wuhan-Huangzhou intercity railway and Wugang intercity railway. It undertook heavy transportation tasks during the Mid-Autumn National Day holiday just past.
According to statistics, during the Golden Week, Wuhan Railway Station sent a total of 1.5 million passengers. Among them, on September 29, 158,000 passengers were sent in a single day, setting a historical record for the station to send passengers. "During the Mid-Autumn National Day Golden Week, Wuhan Station received more than 400 trains every day and handled more than 100 trains entering and leaving the base station. station attendant should not only ensure the accuracy of train routes, tracks and platforms, but also ensure the punctual arrival and departure of trains. The workload and pressure are great." Peng Zhao, who works as station attendant in the high-speed field of Wuhan Railway Station’s operation workshop, introduced it.
However, passengers did not feel the impact of large passenger flow. On September 29th, the first day of the holiday, the traffic at the west entrance of Wuhan Railway Station was large but orderly. Ms. Guo, a citizen of Wuhan who traveled to Guangzhou by high-speed train, lamented: "I made a good strategy for this Golden Week trip, and I set off two hours in advance, and I was afraid of traffic jams. Unexpectedly, the traffic around Wuhan Station was particularly smooth today. It took only 40 minutes to take a taxi from Nanhu to Wuhan Station as usual, and there was no traffic congestion around the station on the first day of the holiday. "
This is due to adequate preparation and timely scheduling. Wuhan Railway Station organizes the transportation capacity according to the peak map transportation mode to maximize the transportation potential. During the Eleventh Five-Year Plan period, Wuhan Railway Station operated 26 passenger trains, including 15 passenger trains at high-speed field and 11 passenger trains at general speed field. In particular, on October 6th, there were 484 trains in Wuhan Station, and trains were sent every 2 minutes on average during peak hours. The density of high-speed rail was comparable to that of subway.
If you can walk, you have to walk smoothly. Wuhan Railway Station carefully plans the boarding and disembarkation organization scheme, establishes the linkage mode of unified command of boarding and disembarkation organization, and adds two security inspection instruments at the east and west entrances, with 10 security inspection channels at the east entrance and 9 security inspection channels at the west entrance to ensure the smooth flow of the entrance, and at the same time, implements "rolling waiting, seamless connection and waiting for the car" to reasonably guide passengers to check in, wait for the car and check in, so as to ensure the smooth and orderly waiting room of the station.
While ensuring a stable order in the station, Wuhan Railway Station, together with the traffic control department and the regional comprehensive management office of Wuhan Railway Station, strengthens the traffic management outside and around the station, and strengthens the connection between trains and local traffic connecting lines such as taxis and buses. Party Day activities with the theme of "promoting safety and ensuring smooth flow" were organized. More than 20 party member people were at the intersections of main roads and the entrances and exits of parking stations, and cooperated with the traffic control department to guide pedestrians and vehicles, thus improving traffic efficiency.
In addition to hard measures, Wuhan Railway Station also improves the service temperature and creates a warm travel atmosphere for passengers. Taking the "five-heart" service desk as the carrier, a "all-station linkage" service network is established to realize the linked service of one-station acceptance and all-station linkage. Organize 80 party member and League members to carry out mobile services, solve problems for key passengers and those who need help, and advocate civilized travel for passengers.
Wuhan Railway Station also recruited 358 college student volunteers to participate in volunteer service during the long vacation, mainly doing publicity tips, passenger flow guidance, key assistance and other services in 15 key places, such as ticket verification and inspection in real-name registration system, "Five Hearts" service desk and security inspection. "Little Orange Lantern" volunteers moved the service gate forward to the drop-off area of the East-West platform to help passengers get off the bus to carry their luggage and quickly guide passengers to the station.
Ms. Tian, who took a bus with her 2-year-old daughter, said happily: "I came to Wuhan from Huangshi to transfer to Shaoguan, and I have to transfer with my children alone. A staff member specially guided me and introduced me to the small video of the transfer strategy of Wuhan Station. The maternal and child facilities in the waiting room are also very complete, which solves the problem of going out with children and is really warm. "
Hangzhou Station: Worry-free access to the Asian Games.
At 7: 20 on October 6th, the G9313 Fuxing Asian Games intelligent EMU train, which was painted with "Hong Yun Zi" of Hangzhou Asian Games, ushered in a group of brand-new faces and was about to start a new day of busyness. "Mid-Autumn Festival+National Day+Asian Games", Hangzhou Railway is particularly busy during the holidays and has become the "top stream" that everyone pays attention to.
"This year’s Mid-Autumn National Day Golden Week, the passenger flow to Hangzhou to watch the game, visit relatives, travel and go to school is intertwined, and the railway passenger transport market is hot." Ma Hong, deputy stationmaster of Hangzhou Railway Station, introduced that the Hangzhou Railway Department fully tapped the transportation potential, strengthened the matching supply of transportation capacity, and added passenger trains in popular directions. By 18: 00 on October 6th, hangzhou east railway station had sent 1.982 million passengers during the National Day Golden Week holiday, with an average of 248,000 passengers per day, and a total of 585 passenger trains were added.
Chen Yilian, a passenger on duty in hangzhou east railway station, said that during the Asian Games, the atmosphere at the station was full, and Asian Games elements could be seen everywhere. "The station has set up a special team. According to the arrival and departure transportation requirements of personnel involved in the Asian Games, special passages are set up, special areas are set up for waiting, and special personnel are appointed for docking, so that the personnel of the Asian Games can enter and leave the station without worry." Chen Yilian said.
The reporter learned that, as one of the main positions of Asian Games arrival and departure service, hangzhou east railway station has completed the travel guarantee task for more than 10,000 people involved in the Asian Games in 224 batches. By strengthening the coordination and docking with urban traffic and air traffic, the station ensures the smooth connection and travel of people involved in the Asian Games in the city; Complete the exit guidance signs in an all-round way, optimize the isolation and protection settings in the safe area, make the guidance signs more recognizable, make the guidance continuity better, and make the passenger exit route smoother.
While serving the Asian Games well, Hangzhou Railway Station also actively serves passengers, especially key people. "Today is the last day of the holiday, and there are still many passengers returning from Hangzhou. The staff of Lei Feng Service Station have been on duty for more than two hours." Ye Wen, the passenger on duty, is busy helping a key passenger to contact the station escort, which is the tenth key passenger she has served today.
"The station relies on ‘ Zhijiang Xinyi ’ Lei Feng Service Station, strengthening the service for key passengers such as the old, the young, the sick, the disabled and the pregnant, and striving to provide closed-loop management of online reservation and offline service ‘ One-stop ’ Service experience. " Chen Xudong, deputy stationmaster of Hangzhou Railway Station, said.
Zhengzhou East Station: The "meter" network connects all directions.
With the continuous improvement of the high-speed rail network, Zhengzhou East Station took the lead in realizing the first "meter" high-speed rail network in China. During the holidays, Zhengzhou East Railway Station improves the transportation capacity guarantee, scientifically arranges the dispatching, upgrades the service quality, and ensures the safe and orderly travel of passengers. From September 27th to October 8th, Zhengzhou East Station sent a total of 1.971 million passengers.
In order to meet the travel needs of passengers, Zhengzhou East Station reorganized the guiding signs in the station, increased the broadcasting density of information in the station, and added 14 security inspection and verification channels according to the passenger flow situation, which increased the speed of entering the station to twice the original.
Fan Hongli, secretary of the General Party Branch of Zhengzhou East Railway Station Passenger Transport Workshop, told the reporter that the station also continued to optimize the frequency of trains by means of reconnecting night-shift high-speed trains and popular trains, starting from the end to the end, and complementing high-speed trains. The station opened a total of 8,992 passenger trains this year, adding 83 passenger trains, including 26 overnight trains, reaching the highest peak since the station was established.
The overnight train from dawn to dusk is highly sought after in this year’s Golden Week. Travel to and from the surrounding major cities in one day, and arrive at the destination city after a sleep, making it more and more convenient for people to travel.
In order to ensure that passengers can travel faster, the comprehensive service "Eye of the Sky" system of Zhengzhou East Railway Station can grasp the operation status of all parts of the station in real time, and do a good job of passenger guidance by dynamically opening security inspection and verification channels, opening time-sharing pit stops during peak hours, waiting in different regions and other measures. At the same time, the platform elevator door system can effectively prevent platform passengers and their luggage from falling into the track and other emergencies, and fully ensure the safe boarding and disembarkation of passengers and the safe and punctual operation of trains.
Travel is guaranteed and services must keep up. The service of Zhengzhou East Railway Station has been continuously optimized. During the holidays, 50 shift workers and 70 young volunteers were arranged to provide guidance and consultation, boarding and disembarking organizations and key passenger services, and "1V1" service was opened for "off-line passengers" to facilitate the travel of the elderly and off-line people.
During the "Eleventh" holiday this year, Zhengzhou became a popular tourist city. Focusing on the characteristics of high-end high-speed rail passengers, personalized service demand and autonomous service awareness, Zhengzhou East Station also actively approached the passenger demand, and built a service mode with automatic service as the main service, supplemented by manual service, service in demand and no interference in no demand. Twenty-two waiting inquiry machines allowed passengers to find their own waiting areas at any time according to instructions, and 40 two-way gates realized rapid autonomous transfer and transfer & HELIP; … "Silent" escort passengers to travel.
Beijing West Railway Station: Optimizing Services for the Convenience and the People
The Mid-Autumn National Day holiday is the last long holiday this year, and passengers have a strong willingness to travel. The number of passengers sent by Beijing West Railway Station has greatly increased, and the passenger flow is highly concentrated in some periods. Beijing West Railway Station has formulated holiday transportation plans in advance and formulated a number of service measures to facilitate the people and benefit the people.
Strengthen equipment support. Beijing West Railway Station will strengthen the investigation and maintenance of escalators, straight ladders and other equipment and facilities in the station, as well as emergency command system, automatic fare collection system, self-service ticket verification equipment and guidance system in advance to ensure that the customer service equipment such as display guidance system, broadcasting system and elevator is in good condition during holiday transportation; Conduct a comprehensive investigation of dynamic and static guiding signs and warning signs to ensure that the signs are complete and intact. During the holiday transportation, the station should adjust the temperature of the air conditioner in the waiting room according to the temperature change, create a comfortable and good waiting environment for passengers, strengthen the inspection of customer service equipment, increase the frequency of inspection, and handle problems in time to ensure passengers’ safe travel.
Optimize passenger flow operation. The station strengthens the on-site passenger flow monitoring, and adjusts the opening number of ticket sales windows and security inspection ticket channels at any time according to the passenger flow situation. Beijing West Railway Station implements mutual recognition of national railway and subway security inspection, and passengers arriving by subway can check in directly without having to go through security inspection again. Set up a fast track for passenger security inspection within 30 minutes at the entrance security checkpoint to reduce the waiting time for urgent passengers; There is a fast entrance channel in the North Ticket Office, and passengers can check in directly after purchasing tickets. In addition, on-site staff will be added to strengthen guidance to ensure the smooth entry of passengers.
In the later period of holiday transportation, with the increase of return passenger flow, the station focuses on increasing the personnel strength at the platform and exit, strengthening the safety broadcast tips and answering passengers’ inquiries in time to ensure passengers’ safe and orderly exit. At the same time, we will strengthen the data sharing with the management committees of key stations, put forward the demand for transportation connection to relevant departments in time, and effectively meet the demand for passenger transportation connection during peak hours and reduce the waiting time for passengers to leave the station through measures such as subway delay, adding free car ferry, and adding taxis and network cars.
The elderly travel more during the Mid-Autumn National Day holiday. In view of the fact that some elderly people can’t use smart phones, the ticket office of Beijing West Railway Station has set up a "Beijing Railway Love and Respect for the Elderly Slow Window" to provide services for the elderly, such as ticket purchase, consultation, registration of 12306 website, etc., and according to the on-site demand, it has supplemented the service desk guides in the ticket office to handle business for passengers face to face and hand, and "step forward" to do a good job of service extension to solve the actual needs of "off-line" passengers. The 12306 service desk in the waiting area is also equipped with reading glasses, sewing kits and other facilities to facilitate passengers in need to take them as needed.
In order to increase the assistance to key passengers such as the old, the young, the sick, the disabled and the pregnant, there are enough special wheelchairs and stretchers in the "Beijing Railway Aixin 036 Waiting Room" of Beijing West Railway Station to provide love pick-up and drop-off service for special key passengers. In addition, there is also a children’s entertainment area and a mother-infant breastfeeding room in the "Beijing Railway Aixin 036 Waiting Room" of Beijing West Railway Station. Passengers traveling with children can free their hands, so that children can have a special play area while waiting, and mothers with breastfeeding needs can travel without worries. During the National Day holiday transportation, the "Beijing Railway Aixin 036 Waiting Room" served more than 100,000 passengers, and more than 5,000 key passengers such as wheelchairs, stretchers and the blind were specially picked up by the staff.
Xi ‘an Railway Station: Carefully Planning to Tap Potential and Expand Capacity
On weekdays, there are less than 100,000 passengers a day; On holidays, 190,000 passengers are sent every day, and on peak days, it is as many as 228,000 passengers … … Busy is the normal state of Xi ‘an North Station this holiday.
During the Mid-Autumn National Day holiday transportation, the number of passengers sent by China Railway Xi ‘an Bureau Group Co., Ltd. at Xi ‘an Station (under the jurisdiction of Xi ‘an Station and Xi ‘an North Station) was gratifying, which was significantly higher than the same period in 2019, breaking many historical records. As of October 6, Xi ‘an Railway Station had sent a total of 3.071 million passengers, an increase of 533,000 passengers or 21.0% compared with the same period in 2019. Among them, on September 29th, the number of passengers sent by the whole station reached its peak in a single day, with a total of 419,812 passengers sent, breaking the highest record since the establishment of Xi ‘an Station, among which Xi ‘an Station sent 191,131 passengers, setting a new record for Xi ‘an Station.
In order to meet the travel needs of passengers, Xi ‘an Railway Station adopts the mode of "through reconnection and in-pipe opening" to tap the transportation potential, adjust the train operation plan, open through passenger trains to Shanghai, Beijing, Taiyuan, Lanzhou and Yinchuan, and open 34 night EMUs in key directions. As of October 6th, 1454 passenger trains have been added, including 911 high-speed trains and 543 ordinary trains. A total of 4,050.5 pairs of passenger trains were operated, an increase of 732 pairs or 22.1% compared with the same period in 2019. The total initial transportation capacity of the whole station was 2.449 million, an increase of 22.8% compared with the same period in 2019.
In order to serve the passengers well, Xi ‘an Railway Station planned in advance, carefully organized, refined and improved the emergency plan of passenger streamline organization during peak hours, and set up security guard commandos and platform boarding and landing commandos with party member as the backbone to ensure the smooth flow of passengers entering and boarding during peak hours. A total of 1,664 waiting seats were added to the waiting rooms of Xi ‘an Railway Station and Xi ‘an North Railway Station, and 58 warning, publicity and guidance signs were reinforced and replaced. During the holiday period, "Call me if you need anything!" Service measures, deploy staff with exquisite business, strong sense of responsibility and excellent service skills to set up a "love service team" to facilitate passengers in need to find and make demands at any time. Coordinate with the municipal transportation department and the management committee in front of the station to formulate the connection scheme of night trains and high-speed trains. There are 20 buses standing in the north and south parking lots of Xi ‘an North Station, and the last bus of Metro Line 4 is extended from 23: 00 to 23: 30.
Various details are also the contents that cannot be ignored in the guarantee work. For example, although electronic ticket purchasing and card swiping have become popular, there are still many passengers who need to pick up tickets and reimbursement vouchers at the station. After high-intensity operation, the self-service ticket vending machine may have minor faults, such as exhausted tickets and damaged ticket printing heads. "During the National Day holiday, we increased the number of video tours to ensure that passengers can pick up tickets normally and do not delay the trip." Sun Tinghao, who is in charge of the routine maintenance of 68 self-service ticket vending machines in Xi ‘an North Station, said that they can replace more than 60,000 reimbursement vouchers at most after one shift.
Xi ‘an Railway Station, while doing a good job in the pick-up and drop-off service for key passengers in a normal way, will maintain the streamlined passage, barrier-free elevator and the facilities and equipment of the third bathroom in advance to ensure the normal use of key passengers during holidays. At the same time, continue to optimize the "high-speed rail alliance" service project, establish linkage connection service with 38 domestic high-speed railway station, and solve the "last mile" of key passengers. (Economic Daily reporter Qi Hui)